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Tagove also offers co-browsing, allowing users to access and interact with a customer’s browser in real time, and users can complete form fields or click links remotely, with no need to install any software.Users can also drag-and-drop files to share them instantly through chat windows, with peer-to-peer encryption and secure cloud storage allowing access from any device.
Tagove’s one-way and two-way video calling options give customers a choice of whether or not they wish to be visible to a support agent, while still able to see the agent and maintain two-way audio.
Users and customers can also share screens over a video call, with the ability to highlight areas to direct customers or be shown where the issue is.
Tagove includes a speech recognition feature enabling speech-to-text transcription of voice chats, conference calls, email dictation, note-taking, and more, in multiple languages.
Users can also record outgoing calls for documentation of customer interactions, or to be used in staff monitoring and training.
You can do this now by simply adding a link within the email that the customer then clicks on and is taken then straight into a video chat with one of your customer service agents. The banks and doctors of the future will be using video chat. If you want to be ahead of the curve give us a call and we can set you up with a test account so you can see how easy it is to use.
Tagove is a live chat and remote assistance software for customer support, including voice calling, one-way and two-way video chat, web conferencing, text chat, screen sharing, co-browsing, file transfers, and more.
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